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Bikini Shacks Returns Policy

Returns and Exchanges

UK, European and International Returns

The consumer is responsible for paying for and returning unwanted items.  A refund or credit cannot and will not be completed until unwanted items are received by us and have been assessed as in new and unworn re-saleable condition. Bikini Shack cannot accept responsibility for items returned to but not received by us.

How long do I have to return an item?

You have 14 days from the date on which the goods were received to return any item.

 

Returns Documentation


Click the Icon to Download Returns Form

Returns Form PDF    Returns Form Word

Please complete the returns form included with your order at the time of receipt as well as any exchange information that you require. You are required to pay the postage to return your unwanted item to us.  Ensure that you obtain a receipt and your tracking number when returning an item to us just in case your parcel is lost on route, in which case you would need to pursue a claim direct with your courier. Ensure that you retain your receipt until your refund has been processed.

Your return should be processed and monies refunded within 10 working days of your Bikini Shack goods being returned to us. You will receive a confirmation email when your return and refund has been processed.

 

Returns Address

Returns Department

5Maison Dieu Road

Dover

Kent

CT16 1RW


The customer is responsible for all return delivery costs unless an item has been delivered to you either faulty or incorrectly. In the unlikely event that you have received an item that is faulty or sent incorrectly, please contact our customer service team by email, before making arrangements to return the products. You will be asked to provide images of the fault and the barcode of the item so that we can assess the fault and agree a course of action. We advise you use Royal Mail recorded delivery or another similar service to ensure we can track that your package has arrived at our warehouse.

Upon inspection of returned product Bikini Shack will issue a full refund to the card used for the purchase minus the original delivery charge. All items will be inspected upon return.  In the unlikely event that an item is returned to us in an unsuitable, non-re-saleable condition, Bikini Shack reserves the right to refuse to provide a refund for the item. We will send your item back to you at your expense if you request us to do so.

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